Appointment Policy

This Appointment Policy is an addition to our Terms and Conditions:

1. If you require the cleaning service providers to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), kindly move those items prior to the commencement of the Service and secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

2. Please note if you select any of the following add ons:

Fridges and Freezers must be thoroughly defrosted before the cleaning can start.

Kitchen cupboards must be emptied before cleaning can start.

Ovens must be in a condition that will enable thorough cleaning with standard professional chemical products.

3. The Cleaning Service Providers are required to do their best to make sure your electrical appliances, microwave, oven, fridge/freezer, are cleaned to a high standard. However, if they have not been cleaned since they were purchased, they won’t be held liable for ingrained grime that cannot be removed using standard professional chemicals.

4. The Customer acknowledges that BroomWise invests significant resources in recruiting and selecting Cleaners and creating, marketing, running this business. Unless BroomWise gives prior written consent, you must not, directly or indirectly, engage, employ or contract any Cleaner to provide domestic services to the Customer or any associate of the customer for any period during which services are provided by BroomWise or for a period within 24 months after the conclusion of any Service. The Customer acknowledges that BroomWise may suffer loss and damages, including, without limitation consequential loss, as a result of a breach of this clause by the Customer. The Customer acknowledges that it must pay BroomWise an amount of $5000 if it employs the Cleaner directly or indirectly within 24 months after completion of the service. BroomWise reserves the right to start legal procedure against the Customer.

5. BroomWise will collect any outstanding monies owed to us. If as a result we have to use the court of law to secure payment, you agree to pay any debt collecting fees, court fees, legal cost, or interest that will occur due to the result of non payment of your outstanding bill.

6. If the Customer is dissatisfied for any reason with the Service provided, they must inform BroomWise within 24 hours of completion of the Service. BroomWise strives to achieve 100% customer satisfaction and will aim to resolve the problem quickly and efficiently. We will not consider any complaints that are notified after a period of 24 hours. We will not be held liable for work not completed, or not completed to a good standard, if other people are present in the property when our cleaners are working and carrying out the job.

7. BroomWise is not responsible for:
I. Not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide a safe working environment or unencumbered access to the Premises); or
II. Not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons.
III. any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of BroomWise.
IV. Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service.
V. existing dirt, wear, damage or stains that cannot be completely cleaned or removed;
VI. any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed.
VII. All fragile and highly breakable items, cash, jewellery, items of sentimental value, art and antiques.
VIII. The cost of any key replacement or locksmith fees, unless keys were lost by BroomWise or the Cleaner.
IX. Old stains that cannot be removed using normal cleaning methods.
X. Accidental damage due to faulty equipment.
XI. Any accidental damage caused by a cleaner working for BroomWise, if there is an outstanding amount owed to BroomWise (excluding payment due for the cleaning visit when the accident happened).